Communicating forgiveness: how organizational members seek forgiveness to benefit their workplace

Simple item page
dc.contributor.advisorSollitto, Michael
dc.contributor.authorRuggiero, Isabella
dc.contributor.committeeMemberGurney, David
dc.creator.orcid0000-0002-2388-2611en_US
dc.creator.orcidhttps://orcid.org/0000-0002-2388-2611
dc.date.accessioned2020-12-17T17:33:38Z
dc.date.available2020-12-17T17:33:38Z
dc.date.issued2020-08
dc.description.abstractThough often challenging, conflict is an inevitable part of organizational life. At some point, organizational members will have to face their interpersonal issues, or risk suffering negative implications in their roles as individuals and professionals. The purpose of the thesis was to understand how and why organizational members seek forgiveness in their workplace, as well as examine the organizational conditions and outcomes that encourage forgiveness. The researcher conducted semi-structured interviews via Zoom and Webex with a convenience snowball sample of 10 full-time organizational members. A thematic analysis revealed themes of Maintaining Positive Relationships, Maintaining Personal and Professional Image, Direct ForgivenessSeeking Strategies, Indirect Forgiveness- Seeking Strategies, Leadership Participation, Open Communication Climate, Forgiveness as a Learning Experience, Positive Organizational Climate, and Strengthened Positive Relationships. The theoretical implications of this study suggest that forgiveness-seeking can employ POS to sustain a positive feeling in the workplace. A practical implication is that organizational leaders should play an active role in cultivating forgiveness seeking behaviors and climates by establishing consistent practices for their members to deal with conflict.en_US
dc.description.collegeCollege of Liberal Artsen_US
dc.description.departmentCommunication & Mediaen_US
dc.format.extent115en_US
dc.identifier.urihttps://hdl.handle.net/1969.6/89237
dc.language.isoenen_US
dc.rightsThis material is made available for use in research, teaching, and private study, pursuant to U.S. Copyright law. The user assumes full responsibility for any use of the materials, including but not limited to, infringement of copyright and publication rights of reproduced materials. Any materials used should be fully credited with its source. All rights are reserved and retained regardless of current or future development or laws that may apply to fair use standards. Permission for publication of this material, in part or in full, must be secured with the author and/or publisher.en_US
dc.rights.holderRuggiero, Isabella
dc.subjectforgivenessen_US
dc.subjectleadersen_US
dc.subjectleadershipen_US
dc.subjectorganizational behavioren_US
dc.subjectorganizational membersen_US
dc.subjectpositive organizational scholarshipen_US
dc.titleCommunicating forgiveness: how organizational members seek forgiveness to benefit their workplaceen_US
dc.typeTexten_US
dc.type.genreThesisen_US
thesis.degree.disciplineCommunicationen_US
thesis.degree.grantorTexas A & M University--Corpus Christien_US
thesis.degree.levelMastersen_US
thesis.degree.nameMaster of Artsen_US

Files

Original bundle

Now showing 1 - 1 of 1
Thumbnail Image
Name:
Ruggiero_Isabella_thesis.pdf
Size:
485.58 KB
Format:
Adobe Portable Document Format
Description:
Download

License bundle

Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.72 KB
Format:
Item-specific license agreed upon to submission
Description:
Download

Collections

Theses
College of Liberal Arts Theses and Dissertations