Using customer review systems to support purchase decisions: A Comparative study between the U.S. and Thailand

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dc.contributor.authorChangchit, Chuleeporn
dc.contributor.authorKlaus, Timothy
dc.contributor.authorTreerotchananon, Alicha
dc.contributor.authorChangchit, Chuleeporn
dc.contributor.authorKlaus, Timothy
dc.contributor.authorTreerotchananon, Alicha
dc.date.accessioned2021-08-02T13:53:19Z
dc.date.available2021-08-02T13:53:19Z
dc.date.issued2021
dc.date.issued2021
dc.description.abstractOnline reviews have emerged as influential sources of information that greatly affect customers’ prepurchase decisions. Some studies have found that culture impacts online reviews, but many aspects of online review usage are still not well-understood. This study seeks to understand what factors influence the usage of online reviews and consumers’ intention to use online reviews influenced by culture. This study collects data from U.S. and Thai consumers to examine what factors affect user attitudes and intentions. Structural equation modeling is used to analyze the data, and the findings reveal that most of the proposed factors influence online review adoption for these two nationalities. One significant difference was found between the respondents of the two countries. The results should help online businesses gain a better understanding of these factors and thus direct their efforts to develop features that positively influence online review usage.en_US
dc.identifier.citationChangchit, C., Klaus, T., & Treerotchananon, A. (2021). Using Customer Review Systems to Support Purchase Decisions: A Comparative Study Between the U.S. and Thailand. Journal of Global Information Management (JGIM), 29(6), 1-24. http://doi.org/10.4018/JGIM.20211101.oa51en_US
dc.identifier.doihttp://doi.org/10.4018/JGIM.20211101.oa51
dc.identifier.doihttp://doi.org/10.4018/JGIM.20211101.oa51
dc.identifier.urihttps://hdl.handle.net/1969.6/89727
dc.identifier.urihttps://hdl.handle.net/1969.6/89727
dc.language.isoen_USen_US
dc.publisherJournal of Global Information Managementen_US
dc.rightsAttribution 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/*
dc.subjectEcommerceen_US
dc.subjectOnline Review Credibilityen_US
dc.subjectOnline Review Usageen_US
dc.subjectPerceived Online Review Importanceen_US
dc.subjectTechnology Acceptance Model (TAM)en_US
dc.subjectThailanden_US
dc.subjectUnited Statesen_US
dc.titleUsing customer review systems to support purchase decisions: A Comparative study between the U.S. and Thailanden_US
dc.typeArticleen_US

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